Terms and Conditions

1.- APPLICABLE LAW

These terms and conditions of sale of the website https://amediasocial.com/ regulate the purchase of digital products, and specifically the purchase and sale of followers, visits, likes, autolikes, votes, polls, polls, stories, visits, lives, visits stories IGTV views, comments scripts, hours of viewing, dislikes, retweets, autoretweets, sharing, buying plays, among others, on the following platforms/social networks:INSTAGRAM, YOUTUBE, TWITCH, TIK TOK, FACEBOOK, TWITTER, TELEGRAM, ONLYFANS, SOUNDCLOUD, SPOTIFY, PINTEREST, LINKEDIN, among others; requested by Clients through said online space. 

The owner of the website is Simbiòtic Digital SL, with CIF : B55678536, and registered address: Calle Governador Gonzalez, 4 - PISO 2 C, Tarragona, 43001 , Tarragona. The company is registered in the commercial register of Tarragona: Register data. T 2945 , F 32, S 8, H T 49821, I/A 1 (26.04.16). The contact e-mail address is the following: [email protected]

In any case, these terms and conditions of sale of the website https://amediasocial.com/ shall apply to all sales made on the Iberian Peninsula (mainland Spain), the Balearic Islands and the Canary Islands, Ceuta and Melilla. Therefore, the following regulations and other complementary legislation shall apply, which are listed below for illustrative, but not restrictive, purposes:

  1. Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (consumer and user regulations).
  2. Royal Decree of 22 August 1885, publishing the Commercial Code, with regard to distance selling (sales made away from business premises).
  3. The Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce, better known as the Law on Information and Federal Transparency (LSSI or LSSICE) with regard to legal notice https://amediasocial.com/.
  4. Ley 37/1992, de 28 de diciembre, del Impuesto sobre el Valor Añadido en lo relativo al pago del V.A.T. (Law 37/1992, of 28 December 1992, on Value Added Tax as regards the payment of V.A.T.).
  5. DIRECTIVE (EU) 2019/770 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 May 2019 on certain aspects of contracts for the supply of digital content and services (Text with EEA relevance)

2.- INFORMATION ON DIGITAL PRODUCTS and CONTENT

The descriptions of the digital content offered on the website https://amediasocial.com/, including photographs, graphic or iconographic representations relating to these products are intended to provide the necessary information for the Customer to choose the purchase. In any case we use the concepts https://amediasocial.com/ website , online sale as homologous to Simbiòtic Digital SL, owner of the website, as established in the https://amediasocial.com/aviso-legal.

A digital copy of these terms and conditions of sale can be obtained by clicking here.

In the event of an incident attributable to https://amediasocial.com/, in relation to the availability of the product or products ordered by you as a customer, due to force majeure or other causes, once you have completed the purchase process, Simbiòtic Digital S.L. will contact you as soon as possible, asking you to let us know if you prefer a price reduction or a refund of the price paid for the product/s ordered, and if appropriate, compensation for damages if applicable. In the event of termination of the contract, refunds will be made within a period not exceeding 14 calendar days from your request, and provided that you are entitled to do so in accordance with the provisions of the regulations on consumers and users, and in the same way, in the event of a reduction in price, it will be made within a period not exceeding 14 calendar days.

The website https://amediasocial.com/ reserves the right to establish certain campaigns on certain products, such as offers, coupons and discounts. In any case, these campaigns will be subject to additional terms and conditions of sale, which will in any case be available to the Customer, without prejudice to the application of these terms and conditions of sale.

It is important to note that you as the Customer must, prior to purchasing the product, review the description and characteristics of the product and any other conditions contained therein (including, without limitation, compliance with any of the terms and conditions referred to above). 

In the event of contradiction/conflict, the descriptions of the product and the additional conditions that appear in its sale will prevail over the present Terms and Conditions. Each product is made up of each of the elements that appear in the description and characteristics of the product, being sent by Simbiòtic Digital S.L. to the Client in their original boxes, without the possibility of division between them.

Simbiòtic Digital S.L. undertakes to comply at all times with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (consumer and user regulations), as well as other applicable legislation, and the Client may at any time contact the owner of the website https://amediasocial.com/ to manage any possible incidents that may occur with these products, by sending an e-mail to the following addresselectrónico:[email protected].

3.- PRICE OF DIGITAL PRODUCTS and CONTENT 

3.1.- Pricing of digital products and content

The purchase process of the digital product(s) through the website https://amediasocial.com/ will be as follows:

  1. As a Client you will select the digital product/s you want to acquire, entering the URL of the page or profile on which you want to acquire followers, visits, likes, autolikes, votes, polls, stories, visits, direct (lives), visits stories IGTV views, comments scripts, hours of viewing, dislikes, retweets, autoretweets, share, buy plays, among others, on the following platforms/social networks: INSTAGRAM, YOUTUBE, TWITCH, TIK TOK, FACEBOOK, TWITTER, TELEGRAM, ONLYFANS, SOUNDCLOUD, SPOTIFY, PINTEREST, LINKEDIN, as well as the amount. The cost of the service appears on the side in euros.
  1. Once the above fields have been selected, the Customer can add the selected products to the "Shopping Cart" by clicking on "Add to Cart". A side banner will then appear in which you can click on two options:
  1. Option 1 "View cart": you will be redirected to the "Cart" web page where you will be able to 1. Remove the selected product/s by ticking on the cross; 2. Check the quantity of product/s you intend to purchase; 3. Then you will be able to enter the option to add a coupon if it exists, and then continue by clicking on the option 5. Finalise the purchase, being redirected to the web page "Invoicing Details".
  1. Option 2 "Checkout": you will be redirected to the "Payment Details" web page where you will be asked for 1. your email address; 2. a first and last name; 3. your country and region; 4. your login and password; 5. if you wish to subscribe to our newsletter.
  1. You will then see on the side 1. the product/s purchased; 2. the price to be paid along with taxes; 3. the method of payment that you can make by credit/debit card platform (VISA, MAESTRO, MASTERCARD), bitcoin or other cryptocurrencies through COINBASE. You must then check the options "I have read and agree with the terms and conditions of sale", as well as you can download the terms and conditions of sale in format, as well as accept the privacy policy of the website by clicking on the following options: option to subscribe to commercial advertising by clicking on "I have read and consent to the sending of commercial advertising", as well as the possibility to subscribe to newsletters by clicking on "I have read and agree to the sending of newsletters".

In all cases, you will be redirected to a payment gateway with the selected bank or the corresponding payment platform. From this moment on, the owner of the payment gateway will be responsible for the maintenance, adequacy and security of the payment gateway, exonerating the owner of the website from any liability that may arise from the use of the same, such as service failure, loss of data, among others. In any case, the Client may contact the owner of the website in order to try to find a solution to any incidents that may be caused by the same to 

Finally, the Client will be directed to a web page where Simbiòtic Digital S.L. will inform him/her that the purchase has been successfully completed, and he/she will receive an e-mail with the details of the order placed. Likewise, in the web page "My account", in the section "Orders" you will be able to check the orders placed. You can also change the delivery addresses in the "Addresses" section.

The website https://amediasocial.com/ reserves the right to modify its sales prices at any time (including those established in certain sales campaigns), but will respect the sales prices of those products that you as a Customer have already purchased, without claiming any additional cost for them. 

The selling price of the products is that which appears at all times on the website. The prices on the website include VAT, VAT or the tax applicable in the country where the contract is concluded.

As a Customer, you are entitled to receive your invoice in paper format. However, you can obtain your invoice in electronic format as long as you tick the non-pre-marked checkbox entitled "Receive invoice in electronic format". However, we inform you that you have the right to obtain your invoice in paper format by revoking this consent by sending an email to [email protected] or by sending an email to the attention of Simbiòtic Digital SL, located at Calle Governador González, nº 4 piso 2-C, Tarragona, 43001 in the town of Tarragona.

Credit cards will be subject to checks and authorisations by the credit card issuer, but if the credit card issuer does not authorise payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any Contract with you.

The website https://amediasocial.com/ may at any time check the processes of purchasing products through its website arising from the detection of possible fraudulent transactions and reserves the right to request additional information, confirmations and/or documents from the Customer, even after having made the purchase/s of product/s through the aforementioned website. Among the documents that may be requested are:

- a written confirmation and authorisation signed by the Customer responsible for the purchase of the product(s).

- copy of a valid official identification document with photograph (national identity card, foreigner's identity number, passport).

The aforementioned information will be treated with the utmost diligence in compliance with the provisions of our privacy policy https://amediasocial.com/politica-de-privacidad-2. In the event that the Client does not provide the aforementioned documentation within 72 hours from the sending of the email requesting the request for information, the order will be automatically cancelled, without further notice, not incurring liability on the part of the site https://amediasocial.com/, proceeding to the automatic refund of the amount paid by the Client in respect of such product / s.

By accepting these terms and conditions of sale, the Customer agrees to submit to the procedure for detecting possible fraudulent transactions, authorising the website https://amediasocial.com/ so that, once the Customer provides the aforementioned additional information and documents, these may be used for future transactions carried out by the same Customer.

3.2.- Delivery of the products and/or digital content requested by the customer.

You will receive the product or products ordered in accordance with the provisions of clause 3.4. of this contract. In any case, you as the Customer will start to see the results within a period not exceeding 24-48 hours from the time you place the order, excluding Saturdays, Sundays and public holidays.

We would also like to inform you that Instagram services usually take about 24 hours to be reflected, although thanks to our fast procedure, it is usually completed within the first hours after payment has been made. In addition, please note that the delivery time will depend on the amount contracted, always respecting the deadlines set out in clause 3.4. of this contract.

Likewise, Youtube services are activated within 24-48 hours, although uploading is normally slower, especially with subscribers. In any case, we remind you once again that we will always respect the deadlines established in clause 3.4. of this contract.

In the event that the customer contracts services to third parties, and these are in the process of execution at the time of the activation of the order by Amedia Social, in any of the situations, Amedia Social is not responsible for a malfunction or non-fulfilment of the service.

3.3.- Taxes.

As stated in the second stipulation of these terms and conditions of sale, the website https://amediasocial.com/celebraenters into a distance contract with the customer, also known as an off-premises contract.

The selling prices of the products that appear on the website will include the indirect taxes in force on the date of purchase. Any variation in these taxes will be applicable to the prices of the products sold by Simbiòtic Digital S.L. through its website https://amediasocial.com/.

3.4. Duration of the contract / Time limit for performance of the service.

From the moment of the conclusion of the contract, that is to say, from the moment you place the "order" Simbiòtic Digital S.L. undertakes to comply with the contract within the following deadlines:

  • Application for YouTube subscribers: the maximum time for fulfilment of the contract shall be 60 calendar days from the placing of the order.
  • Request for YouTube viewing hours: the maximum time for fulfilment of the contract shall be 30 calendar days from the placing of the order.
  • The rest of the content offered by Simbiòtic Digital S.L. through the website https://amediasocial.com/será will beavailable 15 calendar days after the order has been placed.

In any case, https://amediasocial.com/ undertakes to comply with the provisions of the regulations in force.

3.5.- Discount coupons

The owner of the website reserves the right to refuse any order for legitimate reasons, and in particular, in the event that the quantities of products purchased through the aforementioned coupons are abnormally high or uninhabitable for a customer.

Any reproduction, fraud, resale or any abusive use of the coupons is strictly forbidden, and Simbiòtic Digital S.L. reserves the right to take any legal action that may be appropriate for the legitimate defence of its interests.

The purchase of products through the use of discount coupons does not limit the rights that the Customer acquires as a consumer and user, and therefore, all the clauses contained in these Terms and Conditions of Sale shall apply, with the exceptions made in this section.

Discount coupons cannot be combined with other promotions, coupons, discount vouchers unless expressly indicated in the product description.

Discount vouchers can be nominative if this is indicated on the voucher itself.

The final price of the product, once the discount coupon has been applied, will include the indirect taxes applicable to each product.

3.6. Affiliates.

The purpose of these Specific Conditions is to regulate the conditions under which the Affiliate participates in the Affiliate Programme (hereinafter referred to as AP), as well as the way in which this programme is carried out and the conditions and form of remuneration.

These Specific Conditions of Affiliation constitute, together with the Terms of Use and General Conditions of Simbiòtic Digital S.L. (hereinafter, ToS) published at"https://amediasocial.com/terminos-y-condiciones",the contractual conditions that will govern the affiliate's relationship with Simbiòtic Digital S.L., replacing all previous agreements, whether verbal or written, in relation to the object of the same.

In the event of any contradiction between these Specific Affiliate Terms and Conditions and the ToS, the provisions of these Specific Affiliate Terms and Conditions shall prevail.

3.6.1. Registration in the Affiliate Programme

The Affiliate Programme is a system whereby the Affiliate receives a commission from Simbiòtic Digital S.L. for the purchases, identified in clause 3.6.5.Sales commissions and not for others, made by users who access the Simbiòtic Digital S.L. Website through the Affiliate Website or by using the Affiliate Identifier (hereinafter ID) through other electronic services, such as social networks, instant messaging applications or email.

Joining the Affiliate Programme begins with the Affiliate's application, by completing and sending the form that can be found on the Simbiòtic Digital S.L.website.

Once this form has been submitted, Simbiòtic Digital S.L. evaluates the suitability of the collaboration with the Affiliate and sends him/her a response via email. If this response is satisfactory, from that moment onwards the Affiliate will be able to use the Affiliate Identifier that he/she will find in the Affiliate Programme Management Panel.

Simbiòtic Digital S.L. may unilaterally reject an application to participate in the Affiliate Programme if it determines that the applicant's website is not suitable, at the time the application is made, to promote the contents offered by Simbiòtic Digital S.L. through its website.

3.6.2. Affiliate Programme Specifications

Simbiòtic Digital S.L. provides the Affiliate with personalised text links, as well as Creativities (banners in different formats) and complementary material about its products. The Affiliate may use these resources, in accordance with the terms described in these Specific Conditions, both on its Website and on other electronic services, such as social networks, instant messaging applications or e-mail, using its unique ID.

The material offered by Simbiòtic Digital S.L. may be modified, replaced or cancelled by Simbiòtic Digital S.L. whenever Simbiòtic Digital S.L . deems appropriate. Any editing or modification of said materials by the Affiliate is prohibited, unless previously authorised by Simbiòtic Digital S.L . in writing.

3.6.3. Monitoring of purchases made by affiliates

A referral is the user who visits the Simbiòtic Digital S.L.Website through the link shared by one of its Affiliates and makes a purchase of any of the products offered by SimbiòticDigital S.L. at that moment or within 15 days after that visit. If prior to this visit the user had already made a purchase directly on the Simbiòtic Digital S.L.website, he/she will not be considered a referral, as he/she will be previously identified in the system as a direct purchaser. 

Likewise, if in the 15 days prior to the visit made through the links shared by the Affiliate the user accessed through the link of another of the affiliates of SimbiòticDigital S.L., he/she will be considered a referral of the first affiliate through which he/she accessed the website.

Purchases made by users from the Affiliate Website (referrals), as well as those from other authorised electronic services, through the use of the Affiliate ID, are identified and managed by the software called "AffiliateWP", developed by "AffiliateWP, LLC", a company that has no corporate relationship whatsoever with SimbiòticDigital S.L. and is therefore independent of the latter.

Users coming from the Affiliate's Web Site are identified by this software by means of the parameter called "referrer", so no alteration is required in the destination URLs hosted on the Simbiòtic Digital S.L.Web Site when these are linked from the Affiliate's Web Site.

For the identification of users from other electronic services such as social networks, instant messaging applications or email, when these have been referred by the Affiliate, it is necessary to construct special (personalised) URLs, as duly described in the Instructions section of the Affiliate Programme Management Panel.

The use of cookies, which the system stores in the user's browser, allows Simbiòtic Digital S.L., through the AffiliateWP software, to know if a user originally referred by the Affiliate makes one or more purchases at SimbiòticDigital S.L.within 15 days of the user visiting the website through the Affiliate's recommendation, and these purchases are reflected in the Affiliate's Management Panel.

In order for the visits and purchases made by the users referred by the Affiliate to be duly registered in the system through the AffiliateWP software, the web browser of said users must allow the storage of cookies by Simbiòtic Digital S.L. In any case, and in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance), in Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights and other applicable laws, users/referrals are free to accept or not to accept the installation of the aforementioned cookies on their equipment or device. 

In none of the following cases, Simbiòtic Digital S.L. is obliged to pay the commission that would arise from the purchases made by the referred parties:

a. If, after a referral's visit, the referrer deletes these cookies, the AffiliateWP software will not be able to determine their origin and, therefore, will not be able to allocate the corresponding sales commission to the Affiliate.

b. Likewise, if a user visits the Simbiòtic Digital S.L. website for the first time through the link of one of its affiliates but subsequently makes a purchase using another web browser, the system will not be able to determine that the original visit and the subsequent purchase belong to the same user nor, therefore, assign the corresponding commission for the purchase to the Affiliate.

c. In addition, it may happen that the referrer/user does not consent to the installation of the cookies necessary to track the sales made through the Website https://amediasocial.com/through the link on the Affiliate's Website or on the Affiliate's social networks.

3.6.4. Management panel

The management panel through which the Affiliate can monitor the sales generated as a result of their collaboration forms part of the AffiliateWP software and is hosted in a secure environment belonging to the Simbiòtic Digital S.L. website.

To access the Management Panel it is necessary that the user has a standard user account at Simbiòtic Digital S.L. To register this account, the user must provide at least a valid email address and a password, with which he/she will access the Management Panel.

3.6.5.Sales commissions

The commission to be received by the Affiliate for the purchases made by their referrals through the website https://amediasocial.com/ owned by Simbiòtic Digital S.L. will be 20% of the amount received by said referrals, including taxes . The Affiliate will receive a commission for each of the sales generated thanks to the links on their website, as well as for their recommendations in other services through the use of their unique ID.

Simbiòtic Digital S.L. reserves the right to modify the amounts of these commissions at any time, always respecting the duty of information to the Affiliate, who will be duly informed through the Simbiòtic Digital S.L. website, as well as through the email address provided during registration in the Affiliate Programme. In this case, the new commission amounts will be applied after said notification, never before it.

If the Referrer cancels the order placed through the Websitehttps://amediasocial.com/ owned by Simbiòtic Digital S.L. in the days following the purchase of any of the products offered by Simbiòtic Digital S.L., the commission will be subtracted from the Affiliate's Management Panel.

3.6.5.1.Payment of commissions

The commissions generated by the Partner may be claimed by the Partner when they reach a total of 50 Euros (including taxes). The Affiliate shall provide the corresponding invoice for this purpose, which must meet the requirements of the applicable legislation. Only natural and legal persons who meet the legal requirements to be able to invoice may be Affiliates.

Commission payments will be made between the 1st and 5th of each month, and will be paid through the Paypal Platform, whose commissions will be charged to the Affiliate.

The Affiliate will consider the financial remuneration received as sufficient, equitable and in accordance with the law, unconditionally waiving the right to claim from Simbiòtic Digital S.L. additional or higher sums than those established as commissions in these Conditions.

3.6.6. Duration of the agreement

The present collaboration agreement and Specific Conditions come into force when the user's application to participate in the Affiliate Programme is accepted by Simbiòtic Digital S.L. and the user therefore becomes an Affiliate.

The duration of this partnership agreement is indefinite. Either party may terminate it at any time. It will be sufficient to express in writing and electronically by sending an email to [email protected] the decision to cancel the agreement on a specified date.

The Affiliate shall not use any promotional materials of Simbiòtic Digital S.L. for purposes other than those set forth in these Terms and Conditions, unless prior written consent has been obtained from Simbiòtic Digital S.L. The Affiliate agrees not to use such materials in any manner that disparages or negatively represents Simbiòtic Digital S.L.

3.6.7. Obligations and responsibilities of the parties

Without prejudice to the obligations established throughout these Conditions, Simbiòtic Digital S.L. will provide all the information necessary for the Affiliate to be able to recommend the products offered on its platform by means of text links and/or creativities both from its Website and from other electronic services, as described in these Conditions.

Simbiòtic Digital S.L. will controlthe purchases made by the users referred by the Affiliate by means of the AffiliateWP software, developed by "AffiliateWP, LLC".

Users who access the Simbiòtic Digital S.L. website through the Affiliate's links will be considered, for all purposes, clients of Simbiòtic Digital S.L., which will be solely responsible for the products offered and purchased. which will be solely responsible for the products it offers and they acquire.

Simbiòtic Digital S.L. will determine the prices of the products sold on its platform with its own pricing policies. The Affiliate may not include information on the prices or commercial policies applicable to Simbiòtic Digital S.L. products on its Website.

The Affiliate will be solely and exclusively responsible for the development and maintenance of its Website, as well as for its contents. Simbiòtic Digital S.L. will in no case be responsible for the non-fulfilment of the responsibilities of the Affiliate with respect to its Website in accordance with the obligations established in the following regulations:

  1. Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (consumer and user regulations).
  2. Royal Decree of 22 August 1885, publishing the Commercial Code, with regard to distance selling (sales made away from business premises).
  3. The Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce, better known as the Law on Information and Federal Transparency (LSSI or LSSICE) with regard to legal notice https://amediasocial.com/.
  4. Ley 37/1992, de 28 de diciembre, del Impuesto sobre el Valor Añadido en lo relativo al pago del V.A.T. (Law 37/1992, of 28 December 1992, on Value Added Tax as regards the payment of V.A.T.).
  5. DIRECTIVE (EU) 2019/770 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 May 2019 on certain aspects of contracts for the supply of digital content and services (Text with EEA relevance)

3.6.8. Relationship between the affiliate and Simbiòtic Digital S.L.

The Affiliate and Simbiòtic Digital S.L. are independent of each other, and nothing in these Terms and Conditions shall create any identity, trademark, employment or legal relationship between the parties other than as set forth in this Agreement. These Terms do not create a partnership, commercial enterprise, agency, sales representation, or employment relationship between the parties. The Affiliate shall not have any authority to make or accept any offers or make any representations on behalf of Simbiòtic Digital S.L. and vice versa.

3.6.9. Additional review

If any section of these Specific Conditions is declared null and void or unenforceable, such section shall be deemed to be excluded from the Conditions, without this implying the nullity of all its clauses. In such a case, the parties shall use their best efforts to find an equivalent solution that is valid and duly reflects their intentions.

4.- WITHDRAWAL AND RETURN OF PRODUCTS

Withdrawal

In accordance with the provisions of article 103 section a) and m) of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws(TRLGDCU), from the moment you complete the purchase process by clicking on the "Place order" option, by paying the price through the payment gateway and receiving the corresponding confirmation of payment, paying the price through the payment gateway and receiving the corresponding confirmation of payment, as we are dealing with a digital product/s or service, this starts to be provided from the very moment of perfection of the contract, and therefore, you will not be able to exercise your right of withdrawal as would happen with other types of products.

In any case, Simbiòtic Digital S.L. offers you the possibility that in case the contracted followers decrease, Simbiòtic Digital S.L. offers to refill the followers in the first 30 days from the moment of the purchase, as a service guarantee.

What if the upload speed is lower than the contracted one, can I ask for a refund? In this case it is advisable to wait until the order has been processed. The upload speed of followers may slow down due to the continuous updates of the platforms, however, the contracted service will still be processed, so you cannot request a refund even if the speed is slower. In any case, if the number of followers or service contracted is not met, in accordance with the provisions of art. 115, 115 bis, 115 ter, 115 quater and 117 of the TRLGDCU, the price paid will either be refunded or reduced, with the possibility of the appropriate compensation being informed in accordance with the provisions of art. 117 of the aforementioned legal body, options that you can choose and inform us of by sending an email to [email protected] or by sending an email to the attention of Simbiòtic Digital SL, located at Calle Governador González, nº 4 piso 2-C, Tarragona, 43001 in the town of Tarragona.

Also, to inform that purchasing similar services from other providers during the same period for the same accounts invalidates the guarantee of replacement or reimbursement of the services purchased from Amedia Social.

5.- PRODUCT WARRANTY

As the contract for the supply of digital product/s or services is carried out in a single act, Simbiòtic Digital, S.L. is responsible for any lack of conformity that exists at the time of delivery of the good or supply and that becomes apparent within a period of three years, in accordance with the provisions of art. 120.2 of the TRLGDCU.

In order to exercise the right to guarantee the product(s), the Customer must provide the appropriate documents (invoice, contact details, ID card, NIE, passport) requested by https://amediasocial.com/. 

The Customer may reduce the price or terminate the contract. 

  1. The price reduction shall be proportional to the difference between the value that the product would have had at the time of delivery if it had been in conformity with the contract and the value that the product actually delivered had at the time of delivery.
  2. The contractual termination will imply the refund by https://amediasocial.com/ of the price paid, adopting as the same the price existing at the time of the communication of the exercise of the guarantee of the product, provided that said price is not higher than the price paid at the time of purchase, and which will appear on the Customer's invoice.

 6.- MODIFICATION OF THESE TERMS AND CONDITIONS
The website https://amediasocial.com/ reserves the right to modify these terms and conditions of sale at any time and without prior notice. It is therefore important that the Customer reads them carefully at all times.

The invalidity of any of the stipulations contained in these terms and conditions shall not affect the validity of the contract, provided that they do not affect the core of the contract for the purchase of the product(s).

These terms and conditions of sale are available to Customers on the website https://amediasocial.com/ and must be accepted by the Customer in order to conclude the purchase of product(s) with https://amediasocial.com/.

 LIMITATION OF LIABILITY

The liability of the website https://amediasocial.com/ shall be limited to the provisions of the applicable regulations on consumers and users, provided that the buyer is a consumer, as well as the provisions of the regulations on sales outside commercial establishments, without prejudice to the rest of the regulations applicable to the conclusion of this contract. 

8.- APPLICABLE LAW AND JURISDICTION AND COMPETENCE

Simbiòtic Digital S.L. informs that there are complaint forms available to users and clients who can send an email to [email protected] indicating their names and surnames, the service or product purchased and stating the reasons for their complaint.

You can also send your complaint by post to: Simbiòtic Digital S.L., Calle Governador González, nº 4 piso 2-C, Tarragona, 43001 in the town of Tarragona.

You can also go to the platform for the resolution of disputes for online purchases of the European Commission (Online Dispute Resolution "O.D.R." by accessing the following link: https://cec.consumo.gob.es/CEC/web/home/index.htm. All of this without prejudice to the Consumer Arbitration Board in your area.

For the resolution of disputes or questions related to this website or the activities carried out on it, Spanish legislation will be applicable, or the legislation of your country of origin if you are a consumer and user.

If you are a consumer/user, in relation to the competence of the Courts and Tribunals to resolve conflicts or discrepancies in the interpretation of these conditions, the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, shall be applicable. All of the above without prejudice to the possibility of going to the Consumer Arbitration Board in your area.

In the event that you are not a consumer/user (legal entity or natural person acting within the framework of your commercial activity), both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Tarragona (Spain).